Frequently Asked Questions
Can you actually get medical professionals on the phone?
How do you charge?
Our fees are extremely competitive and are based upon several criteria including:
- Type of campaign, i.e., customer touch, lead generation, market research
- Size of database to be penetrated
- Timeframe in which the campaign must be completed
- Duration of the campaign, i.e., quarterly, semi-annual, annual
A one-time flat fee is charged for script writing, training, and database set up.
Can we run a Pilot Program to make sure it is going to be effective?
Do your Marketing Representatives use a script?
Can you provide a prospect list?
Do you provide documentation on all calls?
How do you get trained on our product or service?
Will I get to be a part of writing the script and voice mail messages?
On a lead generation campaign, who will own the database you develop?
How long does it take to get a campaign started?
How long will it be before I receive some qualified leads?
Why outsource outbound calling?
Because it makes good business sense. It’s more effective and in the long run can cost considerably less than doing it in house. Here’s why:It gets results. Most salespeople don’t do enough cold calling to keep their pipelines full or enough customer touch calling to ensure customer retention and add on sales. By outsourcing your calling you can be assured that you will be in the hunt for new sales opportunities and that existing customers won’t get ignored, or worse, go to the competition.
It saves you time. Advertising, Interviewing, hiring and managing an in-house calling team takes time and money. You have to interview a plethora of candidates to find the right people for the job. And, if you’re doing your due diligence, you will be testing applicants and conducting extensive reference checking.
It saves you money. In order to hire, maintain and motivate telephone Marketing Representatives you must provide attractive compensation plans complete with a competitive hourly wage, benefits package and incentive program. You must also have an experienced manager training, motivating and managing to ensure results. Not to mention the cost of office space, computers, and long distance charges. You’ll also save because you pay only for hours worked on your campaign (no vacation, holidays, sick days, worker’s comp, etc.)
It’s fast. An outbound calling campaign can be launched in a matter of days with little effort on your part. And, you can turn campaigns on and off as your needs dictate.
Training is a key factor in a successful outbound calling campaign. It takes time and a highly skilled marketing professional to train others on outbound calling best practices. And, training must be on going to keep everyone sharp and productive.
It’s hassle free. You don’t have to worry about turnover. Losing a trained Marketing Representative can stifle your entire campaign and cost you greatly in missed opportunities. By outsourcing you won’t jeopardize your campaign, or incur the cost of retraining.
Does MedContacts have a Closed Loop Lead Management process?
Yes. MedContacts’ Closed Loop Lead Management process ensures that the marketing and sales processes remain synergistic. It is vital that the “message” stay the same the entire way through the process. Further, it is essential that information gathered about the target market be maintained in a format that is easily queried and analyzed. A win/lose analysis at the end of the campaign will be an invaluable tool in understanding the needs of the market place and in addressing any improvements required to more accurately deliver the marketing message.MedContacts imports the client’s prospect database into a contact management system. Key fields are imported to track SIC codes, database origin, territorial delineation, previous marketing campaign participation/response, product/service interest, etc. Custom fields and look up screens are established to document critical contact information, degree of interest and responses to qualifying questions.
MedContacts maintains accurate daily records of all calls made and the results of each call. Leads are sent electronically on a daily basis containing all prospect information. Comprehensive Campaign Updates are sent electronically each week outlining all calls and results. Detailed reports include a list of all qualified prospects generated for the week and to date.
It is essential that the client supply MedContacts with a weekly update of the status of each lead provided in order to complete the loop. This will make it possible to generate analysis reports identifying which prospect lists, territories, SIC codes, etc., generated the best results.
Leads are sent electronically in the client’s requested format (i.e. Word, Excel, DBF, comma delimited, etc). MedContacts can send the leads to one contact and/or to individual sales representatives based upon territory/product offering, etc. If the client so chooses, information can be posted on an FTP site so that information is available 24/7/365.