Loyalty and Retention Programs
In today’s competitive market, it is essential that you stay in constant communication with your customers in order to ensure loyalty and future sales. A customer retention program that includes email, direct mail and a personal phone call can help increase revenues and ensure your customers don’t get ignored, or worse, go to the competition.
An outbound calling campaign will make your customers feel appreciated and in-the-know. We can contact your customers regarding:
- New Product Introductions
- Product Upgrades
- Upcoming Events: Trade Shows, Webinars, User Group Meetings
- Educational Seminars and Continuing Education Opportunities
- Pending Expirations of Support or Warranties
- Product Recalls
We can also ensure your customers have the latest samples and informational brochures. This two way communication can also serve to address any customer service issues and ensure complete satisfaction.